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Virtual Performances
How To Purchase
- Tickets are purchased as normal through our ticketing system, Tixhub.
- Tickets may also be purchased by calling our box office at 250 562 0800, or visiting us at 2880 15th Ave.
- A valid email address is required.
- Please note: Each ticket supplies one access code per device.
What Happens After Purchase?
- You will receive an order receipt by email. (If you do not receive an email, please check your junk/spam filter.)
- The email will be from "Prince George Symphony Orchestra" and the subject will be "Order confirmation." Your tickets are in this email.
How do I view a performance?
- In the order confirmation/receipt email, click “Print At Home” link. This will display a PDF ticket. (No actual printing will be done.)
- On the PDF ticket, click “Stream Now” button. This will open a page in a web browser, asking for an “access code.” At the same time, the access code will be automatically emailed to you.
- Check email inbox for the access code. This is a 6-digit alphanumeric code. (If no access code appears, please check your junk/spam filter.)
- Copy access code into the access web page and click the “Next” button. This will take you to the video page.
- Once an access code is used, it expires and cannot be reused. Each time you wish to repeat a viewing of the performance, you will need to follow these instructions from step 1.
What if I'm not available at the specific date and time of a performance?
- Performances will still be accessible for two weeks following the official showtime. That's the magic of virtual!
- Tickets may be purchased after the initial broadcast, but only through our box office. Please call 250 562 0800.
Can I test my setup in advance?
- Abolutely! Visit this "test drive" page: https://secure1.tixhub.com/pgso/online/virtual_ticket_sample.asp
- After you are comfortable with the access procedure, we recommend deleting all test emails and access codes to declutter your inbox and make finding the actual performance email easier.
Can I purchase a ticket for somebody else?
- Yes! After purchasing your tickets, go to "My Live Streaming Tickets" in the TixHub menu, then click on the ticket you wish to give away to find a share feature.
Can I share my access code with a friend?
- Each access code is usable by only one device. Multiple devices cannot share an access code.
On Which Devices Can I View A Virtual Performance?
- Smartphones
- Tablets (such as iPad)
- Desktop computers
- Laptop computers
How can I ensure optimum video and sound quality?
- A hard-wired connection to the internet is generally more reliable than WiFi. (If you use streaming services such as Netflix, Amazon Prime, or Crave, your connection should be fine.)
- Quality external speakers/headphones generally offer better sound quality than built-in speakers.
Can I view the performance on my television?
- Yes, but it depends on how modern a television and your familiarity with technology.
- The simplest method would be to connect your television to a modern laptop using an HDMI cable. (Ensure the television is on the corresponding input, and the laptop is set to project its screen.)
- An HDMI cable can also be paired with an HDMI adapter to connect your phone or tablet to the television.
- Check your local technology store for more guidance on which product is right for you.